Refund & Return Policy

At Elegance Mart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy below:

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1. Eligibility for Returns

• You may request a return if:

  • The product you received is damaged, defective, or incorrect.

  • The product is unused, unworn, and in original packaging.

• Returns must be requested within 7 days of delivery.

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2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged items (not caused by us).

• Items without original packaging or missing accessories.

• Personal care, beauty, and hygiene products for safety reasons.

• Discounted, clearance, or final sale items.

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3. Refunds

• Once we receive and inspect your returned item, we will notify you via email/phone.

• If approved, your refund will be processed within 7–10 working days.

• Refunds are made via the original payment method (Bank Transfer / Easypaisa / JazzCash).

• For Cash on Delivery (COD) orders, we will refund via Bank Transfer/Easypaisa/JazzCash.

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4. Exchanges

• If you received the wrong size, color, or product, we can arrange an exchange (subject to stock availability).

• Exchange requests must be made within 7 days of delivery.

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5. Return Shipping

• Customers are responsible for the return shipping cost, except when the item is defective or incorrect.

• If the error is from our side, Elegance Mart will cover the return shipping charges.

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6. Order Cancellations

• Orders can only be canceled before dispatch.

• Once shipped, the order cannot be canceled and will be treated under our return policy.

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7. Contact Us

For returns, refunds, or exchanges, please contact us:

📧 Email: mhassnaindanish@gmail.com
📍 Store Name: Elegance Mart